OUR POLICIES

RETURN/EXCHANGE POLICY 
Please read the following policies carefully before completing your order. 

SITE SECURITY 
Any personal information given to stringtheory.ws will be protected. Your information will not be disclosed to third parties.

In order to protect customers to the fullest extent, all transactions are processed through PayPal which uses the latest anti-fraud technology. STRING THEORY does not have direct access to or store your credit card information at any time. 

ORDER STATUS
Once your payment has been processed, you will receive a confirmation email that your order has been fulfilled. Once your order has been shipped, you will receive an email with tracking information, wherever possible.

ORDER CHANGE 
Please send change requests to shop@stringtheory.ws. Changes can only be made if your request is answered before your order is processed. Once your order is processed or shipped, no changes can be made.

Please include your name and order number with your request.

PAYMENT OPTIONS 
stringtheory.ws accepts the following forms of payment (via PayPal) 
visa 
mastercard 
paypal

SOLD OUT ITEMS 
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. If we are out of stock on an item you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total and you will be refunded on your original method of payment.

Items are only held for you once you place an order. Adding an item to your cart does not guarantee that you will be able to purchase it at a later date. If the item you want sells out before you proceed through checkout, you will be notified and the item will be removed from your cart.

PROBLEMS/ERRORS DURING CHECK OUT 
If you are having trouble checking out or processing your order there may be conflicts between our site and the particular browser you are using. 
You may also contact us directly at shop@stringtheory.ws. Please make sure to let us know of any error messages you received and any other pertinent information about the order so we may better assist you.

SHIPPING POLICIES 
All orders to Canada and United States are shipped from Canada via Canada Post with a tracking number. All orders to other destinations are shipped from Canada via Canada Post without a tracking number.  Orders are processed Monday through Fridays 9:00am to 5:00pm (EST), excluding holidays. Orders received on weekend days, holidays and outside of normal business hours will be processed the next business day. Please allow 1-2 extra days for processing during peak business periods such as sales and holidays. Shipping times may vary due to availability of merchandise. stringtheory.ws cannot estimate or pay for any duties or taxes related to international shipping. 

stringtheory.ws holds the right to refuse shipping to any order.

We are not responsible for any lost packages. We are not responsible for carrier delays (due to holiday backup etc). We cannot issue a refund if your package is lost or damaged. 


RETURN/EXCHANGE POLICIE

If you are not completely satisfied with your online purchase you may exchange or refund your item(s). Return requests are to be made within 10 days from the date of delivery. All returns must be authorized prior to shipping and a return authorization number will be issued at this time. Consent must be granted prior to shipping.

All merchandise must be unworn, unused and in original condition. All original tags must be attached.

STRING THEORY has the right to refuse return of goods that do not meet our return policy. 
In all cases, the customer is responsible for all shipping costs. If you have any questions, please contact us via email at shop@stringtheory.ws. Please have ONLINE ORDER # and your full name in subject line of email.

Email us at shop@stringtheory.ws with your return request; please include the reason for your return.

If an exchange on an item is necessary for a different style, color, etc we would be happy to issue a refund but would request that you purchase the desired item through the website as a separate transaction. Please see above for the correct return procedure.

When your return is received, we will credit the same credit card or paypal account from which the original purchase was made. We will process your return as soon as possible but please allow up to 2-weeks for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.

DISCOUNTED ITEMS ARE FINAL SALE

PRIVACY POLICY 
We respect your right to privacy, stringtheory.ws only collects the information necessary for us to complete your order or to contact to you regarding the status of your order. The information we collect includes your name, email address, shipping address, and billing address. Because payments are processed via PayPal we never have direct access to or store your credit card information.

All items made in Canada unless otherwise noted.

For more information kindly email shop@stringtheory.ws